Contact for questions or problems

Question

Who can I contact if I have questions or problems with DaVinci Resolve?

Answer

Official support: If you want more accurate information even if it takes a little longer

Get official support from Blackmagic Design.
Please contact us from "Need more help?" on the following site.

However, if you are using the free version of DaVinci Resolve, support is only available on the "forum page".

Twitter (@asteriscus_jp): If you want an answer quickly

At asteriscus, we occasionally see tweets with characters such as "DaVinci Resolve", "DaVinciResolve", and "DaVinci Resolve" on Twitter. We will respond to tweets with information that seems to be a question or a problem.

However, please understand that we may not be able to respond depending on the timing. Also, depending on the difficulty, you may be asked to contact the official support directly. Please understand in advance.

Contact asteriscus: Want a non-official answer, even if it takes a while?

Please use the comments or inquiries on this site to ask questions.
We will contact the official support for bugs that have been confirmed to be reproducible.

However, please understand that we may not be able to respond depending on the timing. Also, depending on the difficulty, you may be asked to contact the official support directly. Also, there may be better uses than asteriscus's answer. Please understand in advance.

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